Shipping Policy


Orders placed on are processed Monday-Friday 9am to 3pm( Malaysian Time) (excluding major holidays and Peak Periods) and shipped within 1-3 business days from when the order is placed. Pending clearance of payment authorization and verification. Once your order is processed and shipped you will receive an email notification of your tracking information.
During peak periods, processing times may exceed 1-3 business days ships to all 14 states, offering a Standard shipping service. Shipping charges:
• Standard – RM00.00( We cover Your back)
Please be advised that due to the COVID situation we have had to adapt our fulfilment processes to keep our staff safe. This has had a small impact on how quickly we can fulfil and dispatch orders. Please note that some couriers are also experiencing additional delays due to high demand
Once your order has been received duties and taxes are non-refundable.
Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from Easyparcel or your local customs agency asking for additional payment, please reach out to for further assistance.


Cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. You can reach us by contacting Our Hours of operation are 8AM-4PM GMT +08:00.

If for any reason your order is cancelled, please allow up to 2-3 business days for the payment to be reversed. If it has not appeared by then, please reach out to our customer service team at

  • If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days.
  • Cancelations are not guaranteed and depends if your order has entered the packing or shipment phases.
  • During peak periods cancelations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.


Each international/domestic order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided shipping confirmation.

PAYMENT METHODS accept all major credit cards including Visa, MasterCard and also e-wallets.

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