FAQ

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Do drop us a message.

Our office is located in Bukit Jalil, Kuala Lumpur.

We ship from 2 warehouses around the Malaysia. One is from Kuala Lumpur and another one is from Johor.

Yes! We offer expedited shipping options within checkout.

At this time we do not offer international shipping and cannot accept credit cards from outside of Malaysia.

Nerdology.co currently accepts Visa, MasterCard, FPX, E-wallets.

Due to carrier delays, please allow up to 10 business days for your order to be delivered via our standard shipping method. In most cases, you can expect the delivery earlier than that.

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or email us immediately.

Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email, or our contact us page, so that they can work to get you your goods as soon as possible.

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.